It’s hard to believe that 2022 is over and, while it was the first year to feel more ‘normal’ following the pandemic, it was also a time of flux, both for Accuracy Matters and across the business world.

It was our busiest year ever, during which we provided more than 7,000 hours of editorial support to clients across the world from London to Leeds, Montpelier to Manila, and Stockholm to San Francisco.

One of the great things about our ongoing ISO 9001 certification is getting a richer understanding of our clients’ needs and preferences – and it was gratifying to see that the majority (more than 80%) of our work was repeat business and most of our new clients came to us by referral/recommendation.

We are lucky to have such an accomplished and friendly team – both staff and freelance – to help deliver all of this. And I’m so grateful that we were able to get together this year to celebrate our 10th anniversary in business at Arboretum in London. A brilliant evening was had by all and this was one of the highlights of my year.

The growth of the business has meant that I’ve had to take a long hard look at how my role is structured and have now almost completely removed myself from delivery/operations, to focus on overall leadership and strategy. This final push would not have been possible without support from our team, my business mentor Matt Thomas, sales coach Natalee Barry, and latterly our Implementer, Kellie Blondel. Thanks so much, all!

Some project highlights this year:

• Delivering proofreading training to a team of PR professionals.
• Editing a number of country-specific impact evaluations for the World Food Programme’s Office of Evaluation.
• Copy-editing and proofreading research into children and young people’s experiences of the pandemic in Italy and Canada.
• Managing three teams of security-cleared editors/proofreaders working on confidential reports.
• Supporting authors to get the most out of self-publishing.
• An increasing focus on content creation – we produced blogs, interviews, social media posts, brochures, presentations, talking points and websites for some of our clients.
• Leaning in to subject areas we feel passionate about, including climate change, food security, employee stress and burnout, democratic participation, human rights, sustainability, and equality, diversity and inclusion.

Happy new year to all our staff, suppliers and clients. Here’s to a happy, healthy and prosperous 2023.